ReturnsPolicy

Returns Policy

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or replacement product. 

 

Please see below for more information on our return policy.

 

non-faulty Returns

All non-faulty returns must be postmarked within fourteen (14) days of the purchase date.  
All non-faulty returned items must be in new and unused condition, with all of the included accessories.

Faulty Returns

If your item appears to be faulty, please contact us within fourteen (14) days at info@strombox.co.uk and describe the issue.

We will review the issue and contact you regarding which course of action to take next.

Return Process

To return an item and arrange a refund or exchange, please contact us and explain the reason for the return at info@strombox.co.uk

We will review your request and contact you with our decision.
If your request is accepted place the purchased item and included accessories securely in its original packaging along with your contact details and mail your return to the following address:

Strombox Returns
307 Holbrook Lane,
Coventry, 
West Midlands,
CV6 4DG,
United Kingdom

 

Please note, you will be responsible for all return shipping charges. 
We strongly recommend that you use a trackable method to mail your return.

 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. 
Please allow at least five (5) days from the receipt of your item to process your return. 
Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. 
We will notify you by email when your return has been processed.

Exceptions

We will not accept returns for goods that have been:

Postmarked later than fourteen (14) days of receiving the goods*

Used or Modified*

*Unless the item is faulty and you have notified us in advance

For defective or damaged products, please contact us at info@strombox.co.uk (see faulty returns above).

Questions

If you have any questions concerning our return policy, please contact us at: 
info@strombox.co.uk